If you want an alterative product, contact us first, and return the item to us in its original condition. You will need to provide the order number from when it was purchased. We can exchange for another item and refund any difference if the cost is lesser. You will need to pay for the additional postage costs. It will be quicker for you to make another order for the replacement item (including payment) and await the refund for the returned goods. Some items may be non-returnable for hygiene reasons.
We cannot refund or exchange any product that has been used unless it is faulty.