Please check that the delivery address supplied is absolutely correct. We print our labels directly from the information that you give on your order.
In the rare instance that a package is lost, we have to allow 15 working days before Royal Mail considers it ‘lost’ within the UK (31 days elsewhere). We will need to make a claim, and may require you to provide verification that it did not arrive. Royal Mail may also make their own enquiries with you directly. After the 15 working day period, we will either send the order again or offer a refund if you no longer want it.
If your package is returned to us as uncollected or undeliverable, we will contact you to let you know. We can send it again but you will need to pay for the repeat postage costs.