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Privacy & Cookie Policy

Who are you?

We are Facepaint UK. If you have any queries about how we handle your information, you can contact us at info@facepaint-uk.com

What data are you collecting about me, and why?

When you make an order, we "collect" the data you entered: your name, billing/delivery address, email address and phone number. We then "process" this data under the lawful basis of "Contract" solely to fulfil and deliver your order and to contact you if there is an issue with it. We do not use this to send promotional emails or newsletters.

Payment Information

We do not store your credit card details on our servers, nor can we see them in full. All payments are processed securely through our payment provider, PayPal.

Do you share my data with anyone?

We will never sell, rent, or trade your personal information. We only share the minimum necessary data with trusted third parties to run our business:

  • Shipping Providers: (e.g., Royal Mail) to deliver your order.
  • Payment Gateways: To securely process your transaction.

The data storage situation

We keep your ordering history and associated details on file long-term so we can assist you with future orders, understand our customer history, and track business analytics. We also retain these records to comply with UK HMRC tax and accounting laws.

Bad cookies?

Our website only uses "Strictly Necessary" cookies. These are tiny text files required to keep track of what is in your shopping trolley as you move around sites and to keep the website secure from automated bots. We do not use any third-party tracking, analytics, or advertising cookies. Because these cookies are essential for the website to function, they are active by default, and cannot go off! Yum!

Your Rights

Under UK law, you have the right to:

  • Ask for a copy of the personal data we hold about you.
  • Ask us to correct any inaccurate information.
  • Ask us to delete your data (with the exception of records we are legally required to keep for tax purposes).

To exercise any of these rights, please email us at info@facepaint-uk.com. If you are unhappy with how we have handled your data, you also have the right to complain to the Information Commissioner's Office (ICO) if there is any problem.