We hope that we can sort this out and keep you happy. If we agree to the return of an order that was sent as described and is not faulty we may charge a 10% administration fee and our postage costs, return postage to us (insured if necessary) is at your expense. If you need to, return the goods in their original condition within 14 days and we will give you a full refund of the cost of goods. See 'How do I make a return?'. The item is your responsibility until we receive it, so we advise that you use a service that insures against loss or damage.